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New Contributor
Posts: 2
Registered: ‎11-26-2012
My Device: blackberry 9800 torch
My Carrier: vodacom

password not matching

My fone couldn't be fixed by vodacom, so I received another fone, when I wanted to activate my old email and password it said that it doesn't match, and I never changed my password. What must I do cos I need my email back, cos I'm stranded now.
Hall of Famer III
Posts: 57,558
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: password not matching

Hi and Welcome to the Community!

 

Lacking exact clarity from you, we must guess...my guess is that you actually mean to say that the BB ID you wish to place onto this BB is being rejected, which is preventing all other services from properly transferring over. If so, then refer to this KB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

From what you describe, it would appear that they did not properly cleanse that replacement before delivering it to you, and it already had a BB ID assigned to it, and you therefore must conduct what the KB instructs in order to change the BB ID over to yours.

 

If my guess is not correct, then please clarify exactly the credentials you are having difficulty with. Further, anytime you receive an error message, the exact and complete content of that message is critical to helping us understand your situation..."it doesn't match" is not, as far as I can find, a valid error message to any sequence one might conduct on their BB. Hence, my potentially incorrect guess.

 

Thanks and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-26-2012
My Device: blackberry 9800 torch
My Carrier: vodacom

Re: password not matching

Sorri, I'm talking about my mobileemail.vodadonesa email password. And I don't know how to Contact them. I tried blackberry 082155 but they can't help me.
Highlighted
Hall of Famer III
Posts: 57,558
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: password not matching

Oh! Your actual email account credentials. Indeed, you must contact the email account provider for assistance. From what you describe, that sounds like Vodacom...so you'd contact them (but I've no idea how you would contact them...you should have documentation about that, perhaps on your monthly bill?).

 

They also seem to have their own forums...a few seconds on Google revealed this:

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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