05-24-2013 11:24 PM - last edited on 05-25-2013 05:16 AM by PatL
hello bb users community i have a problem with my device
any time i connect to the computer i am been asked of a password,i type the one i use for the phone itself but it seems it does not respond when i go to download any app or anything relating to bb .
it comes like this
i tried oneday and it exceeded the trial counts which resulted in me wiping my phone
what password at all am I to use
05-25-2013 06:50 AM
Welcome to BlackBerry Support Forums
Are you entering the same password on your Computer keyboard that you have set on your BlackBerry using your BlackBerry keyboard ?
I think you might have a mixture of different characters in your password,and you are not able to properly enter those on the BlackBerry keyboard. For example , if your password is
But you must enter
So, while on the BlackBerry keyboard you think you are typing deon2009 , you are actually typing deon200c . So take your time and enter the correct password on your device as well as on a computer keyboard.