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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎10-15-2012
My Device: pearl 9105
My Carrier: MTN

pearl 9105 video light won't switch off

The video light has come on without using the video camera. Iit will not switch off and is draining the battery rapidly.

I have tried the obvious like disconnecting the battery and leaving the phone off for an extended period.

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: pearl 9105 video light won't switch off

Hi sherwood16 and welcome to the BlackBerry Support Community Forums!

 

Hold down the menu key to see if the video camera application is open in the background.  If its not, try performing a battery pull to see if that helps.

 

Thanks.

 

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎10-15-2012
My Device: pearl 9105
My Carrier: MTN

Re: pearl 9105 video light won't switch off

Thanks for the suggestion but unfortunately that doesn't solve the problem.

Highlighted
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: pearl 9105 video light won't switch off

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!