10-15-2012 06:49 AM
The video light has come on without using the video camera. Iit will not switch off and is draining the battery rapidly.
I have tried the obvious like disconnecting the battery and leaving the phone off for an extended period.
10-18-2012 09:35 AM
Hi sherwood16 and welcome to the BlackBerry Support Community Forums!
Hold down the menu key to see if the video camera application is open in the background. If its not, try performing a battery pull to see if that helps.
10-18-2012 02:14 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...