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New Member
Posts: 1
Registered: ‎07-31-2012
My Device: pearl 9105
My Carrier: three ( 3 )

pearl 9105

[ Edited ]

i have a problem. i cant use apps ....when i instaled apps i try to run it  i have that message:

Network Unvaible: This application requires a data connection and some blackberry devices require reconfiguration to work properly. Please visit www.google.co.uk/gmm on your computer for more info.

 

( these msg i got when try to run google maps app)

 

i visited that site but there is nothing usefull, and nothing said about that problem ...

 

 

Annnddd.....facebook app not working as well...it sayin: You are currently on a service plan that does not support this application , please connect to a Wi-fi network or contact your service provider to upgrade your data plan

 

what i should do??????????????

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: pearl 9105

Hi and Welcome to the Community!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your mobile service provider (aka "carrier"...3, according to your profile). The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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