09-07-2013 07:56 AM
I have a had two blackberrys, both with problems freezing, I had to get rid of my first blackberry (curve) less than a year after getting it, and now my second blackberry (torch) , I have had for less than a year also, and its frozen! Almost every day I have to take the battery out because it will have frozen for hours, but yesterday it started to freeze, and when I take the battery out and put it in again to restart it, it freezes pretty much instantly as I can only type the first letter of my password in.
Im really dissappointed as this is my second blackberry, and my contract is TWO years long.
How can I make it stop or is it properly broken this time?
09-07-2013 11:54 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
You also could attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!