06-06-2008 11:58 AM
06-06-2008 02:26 PM
Doc ID : KB11570
ProblemWhen the BlackBerry smartphone is low on memory, Short Message Service (SMS) logs and call logs disappear.
When the BlackBerry smartphone becomes critically low on memory, SMS messages and call logs will automatically be deleted in order to keep a minimum amount of free space available. This functionality is by design.
If the BlackBerry smartphone becomes low on memory, try the following:
If the issue still persists, perform the following, checking the available memory after each step.
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