06-24-2013 04:58 AM
For the last week, my phone keeps hanging and it's become more frequent and for longer. It can take me 15 mins to write an email or a text! Sometimes, once I've finished with it, I'll then come back to it half an hour later and it's stuck on that time until I press a button to check it.
the main problem is the hanging. I haven't changed anything on there. there's a little square with diagonal arrows in the top right corner that keeps coming up and it stops and works on every other flash of it. I've seen this square before but online on the phone a few times.
I've taken the battery out about 7 times over the last few days and it's really frustrating me now!
can anyone help please?
06-24-2013 06:57 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!