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New Contributor
Posts: 7
Registered: ‎10-08-2012
My Device: Bold 9900
My Carrier: BT

phone keeps hanging

For the last week, my phone keeps hanging and it's become more frequent and for longer.  It can take me 15 mins to write an email or a text!  Sometimes, once I've finished with it, I'll then come back to it half an hour later and it's stuck on that time until I press a button to check it.

 

the main problem is the hanging.  I haven't changed anything on there.  there's a little square with diagonal arrows in the top right corner that keeps coming up and it stops and works on every other flash of it.  I've seen this square before but online on the phone a few times.

 

I've taken the battery out about 7 times over the last few days and it's really frustrating me now!

 

can anyone help please?

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Hall of Famer III
Posts: 57,601
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: phone keeps hanging

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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