Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-23-2012
My Device: blackberry 9630 tour
My Carrier: verizon

phone loads to home screen then nothing works

hi a friend recently gave me a phone that was working fine. went to sleep, next day nothing works. i have been browsing these forums for over an hour and have yet to find anything relating to my issue.would love to have some help.

heres whats happening : after pulling battery and it going throught the loading screen, it will get to the home screen.

moving the rolling ball thingy is the only thing that works, it wont let you actually select anything.

i have tried to do a "soft" reset ? by pressing alt/shift right/ and delete. nothing happens when i do this.

eventually when the screen goes to "sleep" i guess (not too tech savy) nothing will make the home screen come up again.

would love any help anyone can suggest, thanks in advance Smiley Happy

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: phone loads to home screen then nothing works

Hello brandon1986


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!