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New Member
Posts: 1
Registered: ‎02-01-2012
My Device: Curve 9360
My Carrier: Orange

phone not deleting messages from the server

Please help! My Blackberry Curve 9360 is not deleting messages from the server meaning that, after returning home from a week working away, i've still got a few hundred messages to wade through on my PC.

I receive e-mails on the PC via Outlook Express. I've clicked on 'tools', 'accounts' then 'advanced' to ensure that the box for 'leave a copy of the message on the server' is unchecked i.e. messages sould be being deleted from the server when prompted to by the phone but this is not happening. Not sure what else to try or perhaps there was something i did / didn't do during the set-up of the phone.

Any guidance would be much appreciated.


Thanks in advance,



New Contributor
Posts: 2
Registered: ‎02-01-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: phone not deleting messages from the server



Have you checked the email settings.


Go to Mailbox - Options - Email Reconciliation - Delete On (here you should selct "Mailbox & Handheld")


Hope this would work, I am using 9380, so I told you as per mine.

New Contributor
Posts: 6
Registered: ‎07-23-2012
My Device: Blackberry 9360 curve and also have the 9300 curve
My Carrier: Koodo

Re: phone not deleting messages from the server

That's what is mine on but still can see the old messages

Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: phone not deleting messages from the server



Please check this KB:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

All reconciliation capabilities between your BB and your email SERVER are governed by that KB. So, even if you set the other settings (e.g., "Delete On") correctly, they will be irrelevant if your email service does not support it (as per that KB).


Further still, reconciliation between your email SERVER and your PC CLIENT software are something completely separate. Only in a very few circumstances (e.g., IMAP) does (for instance) Outlook reconcile items deleted at the Server down to the PC Client.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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