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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎06-05-2013
My Device: bold 9700
My Carrier: orange

phone not turning on

Hi all,

 

Please I am using a bb 9700 and I tried updating the software,  to my surprise, my phone hasnt turned on since 2am, please could someone tell me what to do?

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: phone not turning on

Hey aanu,

Welcome to the BlackBerry® Support Community Forums.

 

Have you tried re-inserting the battery? If yes, I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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