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Reply
New Member
Posts: 2
Registered: ‎10-24-2010
My Device: Blackberry Curve 8900
My Carrier: AT&T

phone suddenly died!

My Blackberry Curve stopped working tonight.  The buttons have become non-responsive and it's showing a blank screen with occasionally some patterns on it in purple and white.  Nothing has happened to said phone (no water immersion or anything).  It still vibrates and the message light flashes but I can't get it to do anything.  any suggestions?

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: phone suddenly died!

It doesn't need water immersion to be wet... or moist.

 

Any chance it got slightly wet or has been in a high humidity environment?



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New Member
Posts: 2
Registered: ‎10-24-2010
My Device: Blackberry Curve 8900
My Carrier: AT&T

Re: phone suddenly died!

It has not been wet at all, and we're not humid these days.  Seems to get calls, but screen remains blank with streaks of violet.  Screen changes slightly with some button pushes but is not regular screen.

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: phone suddenly died!

And you've rebooted the device via powered on battery pull reboot?

If so, and it remains the same, and you are POSITIVE it's not moisture (even left on a bathroom counter during a hot shower or steamy bath), then you have other internal hardware problems.

 

Go see your service provider for warranty repairs.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code