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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-25-2012
My Device: curve 8520
My Carrier: sidney

phone wiped

hi

i dropped by blackberry curve 8520 on laminate flooring, and the battery fell out, when i put in back in, my blackberry messenger contacts, photos and apps were still there, but all of my phone number contacts had gone... how do i get them back?!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: phone wiped

Hello sidneybowkett

 

 

Welcome to BlackBerry Support Community Forums

 

 

Droping from a height can do severe damage to our BlackBerry Devices. Please try a Battery pull Restart and see if that helps.If you have backup using BlackBerry Protect you can restore your contacts back to your device. Or  try connecting your device and open BB Desktop software and see if it shows your address book .If you don't have any backup of your device data and a battery pull is unable to fix the problem then I am sorry you may not recover your Contacts.

 

 

Prince

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