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BlackBerry® OS Smartphones

Posts: 15
Registered: ‎04-07-2012
My Device: blackberry curve 9300
My Carrier: o2

phone won't load youtube videos

My bb curve 9360 won't let me load youtube vidoes, it says error has occurred attempting to play media....can anyone help?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: phone won't load youtube videos

Hi gb123



Try this Knowledge Base article :


  • KB20491 :  Unable to view YouTube video files on an Unlocked BlackBerry smartphone


  • KB31953 :  When attempting to stream video in the BlackBerry Broswer users receive an error message "An error has occurred attempting to play media

I hope it will help.


Good luck.


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