03-03-2013 03:37 PM
Hi I have a Blackberry Bold and as of yesterday it wont stay on for more than a minute at a time (even with a fully charged battery). In addition to this the battery has become very hot when charging so I have had to turn it off. Can anyone offer any advice?? do I need a battery? or is there something else going on? Any ideas would be gratefully received coz its driving me mad!
03-03-2013 03:58 PM
Hi and Welcome to the Community!
It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
If it's the BB, then you would start your diagnostic process with Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior contiunues, then you consider more drastic measures (WIPE, OS reload, "Bare Bones" OS loading, etc.).
Good luck and let us know!