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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-29-2013
My Device: blackberry torch
My Carrier: Vodafone

phone wont switch on or charge and keeps freezing when it does switch on

well it started tuesday it wouldnt switch on with the sim card in it and now earlier it froze so i took the battery out and it wont charge or switch on i only got it in like september last year actually it the second one ive had cause when i got the first one in september 2012 the power button started peeling off so we sent it bacck to blackberry and now its completely not working and i very un happy and i dont know what to do it wont switch on and i know it has charge . ?????????? CAN ANYONE HELP ME ???


Hall of Famer III
Posts: 57,836
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: phone wont switch on or charge and keeps freezing when it does switch on

Hi and Welcome to the Community!


Ummm...I think I understand your post...lacking punctuation makes it a challenge to parse and understand you...but...I'll guess at what I think you said and give you some things to try. If I've not understood you correctly, it's entirely possible that my advice is totally wrong for your situation...use at your own risk, therefore.


Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

You can also attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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