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Contributor
Posts: 28
Registered: ‎11-27-2008
My Device: Not Specified

phone wont turn on. battery symbol appears with a blue lightninght bolt looking symbol

my phone was apparently charging last time i checked, and when i came back . my phone was off. i went to turn it on and a battery with a blue lightning bolt symbol only appeared and i cant get it to come back on
Posts: 94,533
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: phone wont turn on. battery symbol appears with a blue lightninght bolt looking symbol

Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberrynews.com/2008/05/20/battery-use-tips-for-your-maximum-battery-life/

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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Contributor
Posts: 28
Registered: ‎11-27-2008
My Device: Not Specified

Re: phone wont turn on. battery symbol appears with a blue lightninght bolt looking symbol

any reason for the blue battery bolt symbol? i called verizon they didnt know what it meant. I have the phone working now, i took out the battery for 10 minutes, put it back in and it came on, now its charging. I did have it plugged in to a PC front USB port, but it said it was charging on the phone. Why would that drain the battery from my phone?
Posts: 94,533
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: phone wont turn on. battery symbol appears with a blue lightninght bolt looking symbol

Good deal.

 

That port likely did not 'drain' the battery, but some application running in the background of the device.

 

The symbol on the screen basically meant the battery was drained.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code