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New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Blackberry Bold 9730
My Carrier: China Telecom
Accepted Solution

photos and videow

How do I get photos and videos off the phone and onto my computer so that I can free up space to take more pictures?

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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: photos and videow

I think the media sync feature included with  the desktop manager is the best bet:

http://us.blackberry.com/software/desktop/blackberry-media-sync.html

This is a good question!  i need to do the same thing myself.

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New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Blackberry Bold 9730
My Carrier: China Telecom

Re: photos and videow

Thanks.  Backed up the videos woth no apparent problem.  The photos I had put inn a dated file which the desktop program won't read.  Too bad.  Wonder why it can't recognize a file of photos.  Seems I have to pull all the photos out of the file and let the desktop transfer them to the computer in random order, right?

New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Blackberry Bold 9730
My Carrier: China Telecom

Re: photos and videow

My phone knows there are photos in the picture library, so shouldn't the desktop sortware be able to recognize the same?  I'm not sure how to pull the photos out of the folder I put them in, so that the desktop software can recognize that they are photos to be backed up -- help with this would be nice.  I've tried emailing them all to myself.  A risky way to save photos though, as the email packet chopper where I am chops very small...

New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Blackberry Bold 9730
My Carrier: China Telecom

Re: photos and videow

I backed up two more times and the issue resolved itself. Thanks so much for your suggestion and help.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: photos and videow

Great! You're welcome.
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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