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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎06-14-2013
My Device: bold 9900
My Carrier: Airtel Nigeria

please help bold 5. am new here

I have a blackberry bold 5. Here is my problem

I can't ping with it.. I can't use bbm....
I can't setup email account (when I try to access email I get enterprise activation setup)
Its unlock and there is no IT policy on it.
I can't even download anything from appword (I get no cached credential error).

When I try to register with any network it says blackberry account suspended or deactivated.

I have a 3 month airtel BIS subscription on the line. Which the customer care told me the BIS was active.

Please anyone in the house have any idea what's going on? I have installed the os two times and yet no show.

The blackberry was a company blackberry given to an employee and he sold it to his friend who gave it me.

I can make calls, browse, I have big EDGE and 3G.
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: please help bold 5. am new here

Hey Padesy,

Welcome to the BlackBerry® Support Community Forums.

 

The issue you are describing is a service related issue with the BlackBerry smartphone and the mobile network, I would suggest contacting your Mobile service provider for further investigation.

 

Let me know if you have any other questions.

Thanks.

-HB

 

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New Contributor
Posts: 2
Registered: ‎06-14-2013
My Device: bold 9900
My Carrier: Airtel Nigeria

Re: please help bold 5. am new here

my carier said every tin is ok frm their end,
here ís my pin:2990ee0c,
pls help me