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Reply
New Member
Posts: 2
Registered: ‎11-30-2012
My Device: curve 9300 3g
My Carrier: o2

please help i really need it fixed

my blackberry curve 9300 wont come on, it loads the blackberry with the white bar and gets to the end of the white bar then stops there and freezes and its been like thisfor almost 3 weeks i have tried taking battery out and putting it in and left it alone for hours then it goes to white screen with 'reset' app error

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: please help i really need it fixed

[ Edited ]

Try this:

 

force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

or

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

O2 can do this for you too.

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If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 2
Registered: ‎11-30-2012
My Device: curve 9300 3g
My Carrier: o2

Re: please help i really need it fixed

how do i do this it doesnt even come on it loads untill end of white bar then doesnt go any further ?
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: please help i really need it fixed

Please try the steps I listed above.  The device doesn't have to fully load for this to work.  You can also take the phone to the store and they can do it for you.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold
My Carrier: Indosat

Re: please help i really need it fixed

the probelm from your backberry software , try to install OS again to your blackberry