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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-19-2012
My Device: curve9360
My Carrier: abc

please help out with a solution

My blackberry curve 9360 gets heated up, the track pad is not functioning properly, gets switched off automatically and gets hanged, Battery drains in less than 5 hours. Once you run any app, it becomes over heated. It started giving me software problems also. After getting it checked at the service centers in Gurgaon they refused to replace the phone and it is not even 1year of its purchase. Please help me out with a solution.

will be thankful to you

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360

Re: please help out with a solution


That is most likely a OS issue, especially the first version of OS 7. I faced the same problem with my 9360.

See this link : http://supportforums.blackberry.com/t5/BlackBerry-Curve/9360-the-official-OS-releases/td-p/1339817

The above will point you in the right direction as to where to download your OS , as all carriers are listed with a link found at the bottom of the page for instructions on how to reload OS.

Good luck.