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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎06-05-2013
My Device: curve 9300
My Carrier: vodaphone
Accepted Solution

please help

hi ya can any1 help me i got a blackberry curve 9300 i sold this phone and they come bk wanting there money cuz they saying they cant get onto bbm  is this due to they need to ring up who ever they am with to say they need blackberry bolt on cuz it was working before or have they broken it i cant check it anymore due to my contract has ended and no longer have the bb data  ..... please help me

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: please help

Yes, they must get the BlackBerry Data Plan added to their account.

 


emmajane87 wrote:

hi ya can any1 help me i got a blackberry curve 9300 i sold this phone and they come bk wanting there money cuz they saying they cant get onto bbm  is this due to they need to ring up who ever they am with to say they need blackberry bolt on cuz it was working before or have they broken it i cant check it anymore due to my contract has ended and no longer have the bb data  ..... please help me






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New Contributor
Posts: 2
Registered: ‎06-05-2013
My Device: curve 9300
My Carrier: vodaphone

Re: please help

so there nothing wrong with the phone just they needed date plan on the pay as you go sim

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: please help

I don't know if there is anything wrong with the phone or not, I have not seen it.

 

BUT, that said, it must have the correct data plan on it, to use BBM. Pay as you go alone, will not work.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code