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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-06-2013
My Device: blackberry tour 9630
My Carrier: tmobile

please someone help me

my sprint verizon (cracked) phone is a blackberry tour 9630, using t-mobile as my provider. i have two major issues. one: my trackball quit scrolling to the left. how to fix? two: i dont have access to my browser. no internet?


Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: please someone help me

Hello jemini2n1,

Welcome to the BlackBerry Support Community.


The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry smartphone:

Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640

We also suggest that you contact your mobile service provider regarding the issue you are experiencing with your Browser/Internet access.


We hope this helps.






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