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Contributor
Posts: 10
Registered: ‎08-06-2011
My Device: 8520
My Carrier: 5.0.0

pls someone should help me!

Each time I restart my phone it shows me "uncaught exception,s java null pointer" and after displaying that I can't find my sms box anymore and I also can't receive any sms again! Pls what can I do to make this stop?
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: pls someone should help me!

Hey, open your Messages folder and press the Menu key > Options > Inbox Management and see if you have the box checked for SMS to include in the Messages folder?

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Contributor
Posts: 10
Registered: ‎08-06-2011
My Device: 8520
My Carrier: 5.0.0

Re: pls someone should help me!

Should the box be checked?
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: pls someone should help me!

Check the SMS to include in your main messages folder.

UNcheck the box to keep your SMS separate.

 

If you've lost your SMS icon, then CHECK the box.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code