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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-20-2013
My Device: 9900
My Carrier: mtn

plz help(software)

Halo I hope someone can help..... I have a bold 9900 and for some reason I can't access my media files after I had it connected to my PC (disconnected).. And when I try to access my files from device it shows me there is empty, and if I look under my files it show its there but I can't access it... And if I connect it to my PC it show its there.. And all my folders shows as shortcuts if I connect to my PC can open it then via the PC but not my device, I have to format my device and memory card every time... And when I take a photo then I can't access it from the camera or device, and space on my device and memory card is a lot, this only happens when I connect to a PC ( ANY PC FOR THAT MATER) I can't download either if I don't format the card and device... It was never like this until now recently, going on for about 2or 3 weeks now.... Plz help or I might send this one to the wall as well



Pieter Snyder

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: plz help(software)

[ Edited ]

Hi pietersnyder and welcome to the BlackBerry Support Community Forums!


When you plug your BlackBerry smartphone into your computer, what are file extensions on your media? Do you see a .REM on your files?






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