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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-01-2013
My Device: 9320
My Carrier: mtn

plz help

hi all i recently got my momms bb curve and it worked fine until one day it said on the screen "reload software 552".

the screen has stayed frozen like that for ages and i tried to take it to my cell phone company but they were useless.

all i really wana do is extract my contacts from that but it is turnin out pretty imposible.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: plz help

You'll need to connect your phone to BlackBerry Desktop Software to get anywhere with it, whether it be powering it back up or reloading contacts to it. 

If you're having trouble connecting to BDS, have a look at this article:


www.blackberry.com/btsc/KB10144 .



Let us know if that helps you.  Smiley Happy

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