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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-29-2012
My Device: blackberry bold 9700
My Carrier: t mobile

poor support by authorised dealeers

My blackberry bold 9700 stop functioning one day so I contacted local authorised dealer in Vadodara Jasmine dealers they suggested me to contact authorsed service station Remington India in Alkapuri Vadodara.. They denied to provide service as my phone was purchaed from outside India. So i contached blackberry customer service they guided me to visit nearest authorised dealer. I contached Blackberry Experience Store in Ahmedabad. They charged Rs.5000/- and returned me the phone. But the Key pad was not functined well So I contachede onceagain for the problem. they serviced the phone and returned me the phone. When I received phone back the camera was not working so I further contacted the dealer. After inspection they told me that the IC of camera is not working and it will cost further Rs/1300. So I denied to get it repaired and ask back my phone. When I receive my phone another problem of  microphoe has found. and now i am unable to talk with the phone to any body..


After charging such a big amount like Rs.5000/- my phoe is not working properly and more and more problem are found in the phone.. 

I request the concern to guide me in the matter... 

Hall of Famer III
Posts: 58,818
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: poor support by authorised dealeers

Hi and Welcome to the Community...and apologies for the delayed reply!


Hopefully you already have this sorted...but just in case...

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase and/or authorized service centers...even if they so far have been difficult for you. You have no free path by which to bypass them, but they have the ability to escalate yoru case into RIM.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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