Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48
Accepted Solution

problem apps + upgrading

Hi,

Can anyone help pls. I'm having problems with the app world on my 8520 curve. Everytime I go into it, it keeps telling me in order to continue I have to upgrade it but yet I can download apps from my laptop and sync to the blackberry no bother. When I try to upgrade via browser on my phone (which takes AGES to load) it keeps saying that the page is too big to load. Then I connect the blackberry via USB and checked if the phone needed any upgrades and it advised no upgrades need.... pls help as I can't use/download any apps on my BB ....aahhhhh

 

Thanks

S

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem apps + upgrading

Hello shazgreenhalgh

 

Welcome to Support Forums

 

Currently which version of BlackBerry app world you have on your device ? 

 

If you are having prioblem in updating BlackBerry World , then you try this : First delete any existing version of BlackBerry World from Options . Applications . locate and delete BB world from that list . Once it is done perform a Battery pull reboot by removing the battery while your device is powered on , wait for a min. then reinsert it back .

 

KB10040 :How to view or remove installed application on a blackberry smartphone

 

Finally , after reboot use your BlackBerry Browser and browse to www.blackberry.com/appworld/download and download the most recent available for your device model.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48

Re: problem apps + upgrading

Thanks for your help.
Not sure how to check what app world device I'm using (u prob think i'm stupid -only learning). I tried what u suggested i.e. options, applications, which is displaying 3rd party and all my app downloads (via usb) but no BB world on the list. I then hit menu, modules + there is a huge list of apps, addressbook, browser, calendar etc. As I scrolled down I saw net_rim_bb_appworld 3.1.0.60 + app barcode/resource/updater etc. Could that be it? + if so which one do I delete? or am I on the wrong track?
Thanks again..
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem apps + upgrading

Hey shazgreenhalgh

 

No problem , we all learn here on this peer to peer BlackBerry Community Support Forums Smiley Happy

 

 

If you have BlackBerry Device Software 5.0, then go to Options >Applications> then select Third Party . On that list are you unable to view BlackBerry App world or BlackBerry World ? If you are then highlight it > Press the Menu Key > Click on Delete .

 

Or if you're having problem in locating BlackBerry App World then simply use your BlackBerry browser and browse through the above link , it will prompt if you want to replace the existing version then Click on Yes .

 

Try it again and let us know.

 

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48

Re: problem apps + upgrading

ok so I found it under options, applications, add ons
Now BB world app is deleted and ph rebooted.
Now new problem , I can't seem to download BB app world.
When I clicked on the link u provided it brings me straight onto http://uk.blackberry.com/apps/app-world/download.html? site.
I then tried downloading via usb and then this page comes up http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld Disaster....
When I try it on my mobile browser it brings u to exactly the same link above. V frustrating , now I've nothing.
I'm sure I'm doing something simple wrong?
Thanks again for helping.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem apps + upgrading

Hello there,

 

 

Are you trying to download it from a Computer using USB cable !

 

Can you try the link using your BlackBerry browser ! On the Home screen of the BlackBerry® smartphone, click Options > Advanced Options >Browser > Set the default browser to Internet Browser and then click the link I suggested.

 


shazgreenhalgh wrote:
I then tried downloading via usb and then this page comes up http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld 


If you click on the above link using your BlackBerry browser it will allow you to download BlackBerry World but not through USB cable . 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48

Re: problem apps + upgrading

tried it through both usb and browser.
Using the browser on the BB j+ went http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld saying MODE NOT AVAILABLE and the page is just blank after that.
I checked options, adv options, browser and its set on hotspot browser and there is no option to change the browser (only 1 listed).
Any other brain waves?
much appreciated,Thanks
s
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem apps + upgrading

Hi,

 

 

Are you able to browse Internet ? Or other BlackBerry application like BBM, Email on your device ?

 

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48

Re: problem apps + upgrading

Hiya,
I can browse the internet using wifi.
Without wifi I had to download opera mini (via blackberry app world would u believe) and use that.
These problem all started when I changed service provider to go conquer (48) + they advised to download opera mini.
No email. Tried to reconnect the email through setup etc and it keeps saying device problem connecting to server.
I checked with BIS to register and that's saying check that the URL is compatible with my wifi..
Now i'm Lost. I should have just struggled on the way I was, as the BB apps worked yesterday (when the upgrade didn't pop up)
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem apps + upgrading

Hi,

 

Yes I know , that's the reason I asked if you're able to use those apps , the above link works well if you have specific data plan from your Carrier , it will not work from Opera .

 

 

If you want to use BlackBerry applications like internet browser , BBM and email then you need a specific BlackBerry Data Plan / BIS from your Carrier  ( I don't know if your carrier 48 support BIS , you should ask them ) .Once you activate it on your account , it will allow you to use all BlackBerry application over your Mobile network as well as over Wifi .

 

Currently BlackBerry World works over wifi without BIS , So you should try to download it over wifi or try this Knowledge Base to install using a computer . 

 

KB31325 : How to install or update the BlackBerry App World application using a computer system

 

To Install application from BlackBerry World refer to this Knowledge Base :

 

 KB28715 : How to Install applications from BlackBerry App World using a Computer system

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.