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If you're having problems with your BlackBerry Torch, they may be software related. In some cases, the problems can be easily resolved by reloading an application, or changing settings, but in other cases, there are more serious problems which require more drastic measures. Under these circumstances, it may help to reload the operating system on the phone. The following will provide the steps on how to easily do this.
The following steps assume that you already have the operating system installed to your computer. If you do not, please download and install the OS to your computer to ensure that you are installing a clean version to your phone. To download the OS, go to your carrier's download site, available here: http://na.blackberry.com/eng/support/downloads/dow
That's it. You should now be back up and running. Note that this process will delete all your third party applications, hence why you need to redownload any missing applications. I also recommend pulling your battery out for 15-30 seconds after this process is complete to ensure the device is running smooth.
I hope this helps those of you looking for a complete and easy to follow set of steps for reloading your operating system. This process typically takes ~30-40 minutes to complete.