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New Contributor
Posts: 2
Registered: ‎02-07-2013
My Device: 9900 BOLD
My Carrier: O2

problem restoring BBM

When I press the icon for bbm messenger, it constantly says restoring BBM, but nothing is happening. Iv tried everything.. Pls help, I deleted bbm and re-downloaded, reset my blackberry I'd, but still it won't restore my bbm
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem restoring BBM

Hi dave660SA

 

Welcome to BlackBerry Support Forums

 

 

If you already tried delete, reinstall and even reset your BlackBerry ID then I prefer try downloading BBM6.2 , For the time, If you are interested then first Uninstall BBM from Options > Device > Application Management > Delete BlackBerry Messenger from there.

 

Next do a simple reboot by removing the battery while your device is Powered On , after reboot from your BlackBerry Browser browse or Click here http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 to download BBM6.2 .

 

 

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New Contributor
Posts: 2
Registered: ‎02-07-2013
My Device: 9900 BOLD
My Carrier: O2

Re: problem restoring BBM

Thank you, that has worked and restored and old BBM session of mine, should I update it now?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem restoring BBM

Hi dave660SA

 

 

Good to know its working , regarding update it depends on you. If you want that feature i;e Voice call over wifi then you can try . If any issue appear you can revert back to BBM6.2

 

 

Good luck

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.