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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎01-07-2013
My Device: 9780 bold
My Carrier: O2

problem setting up bbm - PLEASE HELP

[ Edited ]

hello,

 

i have blackberry 9780 bold, i did a software update, after the update i now have the older version of bbm which is bbm 5.0 ! it worked normally and i restored my contacts.  after the software update i had the date wrong and i didnt fix it before updating bbm to 7.0( at the same day after software update) ! when bbm 7.0 is on my device now i cant set up the bbm.. i turned off my device and removed the battery and fixed the date many times.. it always start by this msg " Associating BBM with your BlackBerry ID" then i get the following msg on screen "blackberry messenger failed to register with the blackberry messenger service. registration is necessary to use the features of this application. Please ensure your device time is correctly set, open the My Profile screen and check the Blackberry Messenger registration status" and i can only press ok .. please ur immediate help is highly appreciated. 

 

Regards.

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Guru II
Posts: 21,725
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: problem setting up bbm - PLEASE HELP

Try removing BBM and then reinstalling it from Appworld.

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