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Visitor
Posts: 1
Registered: ‎06-21-2010
My Device: Pearl 3G 9100
My Carrier: Telstra

Re: problem setting up email

Hi I just purchased a Pearl 9100 and do not have the option to add or create an email only option coming up is the enterprise server email which I do not want as my work email is a pop 3 account. I have spent hours trying to figure this out and find a telephone number for Blackberry technical help but I am very disppointed to find nothing.

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem setting up email

 


henrywei wrote:

Dear Budy,

 

I got the same problem. how to get the Enterprise Activation password provided by Blackberry Enterprise Server admistrator ?  Because i want to use work email if i cannot build personal email (Outlook )on my Blackberry.  thanks very much.


 

Sorry...I missed your question earlier. Enterprise applies ONLY if you have a BES server to which you will attach your BB. As such, the BES admin would provide that password. ALL other email functions via BIS and is configured per these instructions:

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem setting up email

 


karlynsutton wrote:

Hi I just purchased a Pearl 9100 and do not have the option to add or create an email only option coming up is the enterprise server email which I do not want as my work email is a pop 3 account. I have spent hours trying to figure this out and find a telephone number for Blackberry technical help but I am very disppointed to find nothing.


Hi and Welcome to the Forums!

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

Good luck!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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