09-04-2012 03:18 AM
last sunday night my BIS expired , monday morning i reactivated it , but no emails came through to my blackberry cuvre indicating activation ! so i deleted the email addresses and reloaded them, still nothing , so i did a security wipe on the phone , which was a mistake cause there went all my information ! anyways lucky i have bb protect and managed to recover so of my info ! anyways after the wipe i am able to create email addresses but the icons are not appearing on the home screen. i have spoken to my carrier and the blackberry guys in south africa and they both can't seem to help me ! i have sent the service books and re-registered the phone to the bb wireless network and still nothing. i have deleted the addresses and reloaded them over and over again still nothing i am at a loss , please advise !
09-04-2012 05:26 PM
09-05-2012 10:44 AM
That remains a bit confusing (especially lacking any punctuation so as to separate your thoughts for me and perhaps help me to understand you better)...functionality of your email and the existence of the separate icon are not directly related things. It is possible to have fully functional email but use the single Messages icon for everything. So I continue to not understand your situation, but I'll take your first words as being what you intend ("no emails being received and sent"). But, let's concentrate on just one thing, OK? Let's get your email working first, and leave the separate icon question for after.
As such, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try again deleting and re-adding your BIS configuration for the affected email accounts, but this time perhaps try, from your BB Browser, this url to do so:
Otherwise, you should contact your mobile service provider for formal support since they are responsible for the delivery of all services for which you are paying them.