Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎02-15-2014
My Device: blackberry 9790
My Carrier: Brighstar

problem updating os 7.1

hi, i have problem while updating os 7.1 on my blackberry 9790. the problem is that when the download reached almost 100%, a sudden box appeared saying " internet connection problem, please verify..." (but my internet connection was excellent) i have know idea what i should do. i tried almost 5 times. the same warning still appeared when ever my download hit the 100%. please help me fix this problem as soon as possible. thank you

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: problem updating os 7.1

What type of Internet Connection are you using ???

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 3
Registered: ‎02-15-2014
My Device: blackberry 9790
My Carrier: Brighstar

Re: problem updating os 7.1

I'm using wifi at first but then I changed to mobile internet (BIS)
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: problem updating os 7.1

I prefer to use Wifi connection .... Switch of your Wifi device snd then Restart your Wifi Device and try Updating process again

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 3
Registered: ‎02-15-2014
My Device: blackberry 9790
My Carrier: Brighstar

Re: problem updating os 7.1

Okay. I will try it out. Thank you for your reply.