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New Member
Posts: 1
Registered: ‎06-25-2013
My Device: Blackberry 9810
My Carrier: Telstra

problem with audio while making a call

I have a model 9810,

 

I can hear no audio while making a call at all, however, while making the call if I press the speaker tab I can hear (as like a hands free made)

 

I do not use a head set or in car kit, I just use it as a handset.

 

All other audio is OK, I can hear the alerts as a call or text comes in, but as soon as I answer the call and place it near my ear I hear nothing

 

Can someone please help 

 

Thank you

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem with audio while making a call

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 3
Registered: ‎09-01-2011
My Device: 9900
My Carrier: Rogers

Re: problem with audio while making a call

Hi,

 

I am having the exact same problem, I am not sure why, but my ear speaker is not working. I tried resetting, removing the battery, but nothing seems to be working.. Putting the call on speaker works, bluetooth works, only my ear speaker is not working.

 

I bought this from Blackberry store, is there any way I can give this in as warranty?

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem with audio while making a call

Hello,


Questionz wrote:

I am having the exact same problem, I am not sure why, but my ear speaker is not working. I tried resetting, removing the battery, but nothing seems to be working.. Putting the call on speaker works, bluetooth works, only my ear speaker is not working.



I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


Questionz wrote:

I bought this from Blackberry store, is there any way I can give this in as warranty?


When you purchased, you should have received information as to how to seek support, warranty or otherwise.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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