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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-20-2013
My Device: torch 9800
My Carrier: telkomsel

problem with bbm 7

hai guys can u help me, i just bought blackberry torch 9800 in that handheld still use bbm 6 and still have previous contact then i upgrade with bbm 7 but when after finish upgrade i put my blackberry id turn up not my contact that come out but contact from the previous owner so can you help me restore my previous contact. thank you

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: problem with bbm 7

Hello east_site and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having a BBM issue.


To clarify, you purchased a 2nd hand device and the previous owners BlackBerry ID was still associated to the device? If you go to Options>Device>BlackBerry ID is it your information that appears or the previous owners?


Did you backup your device data at all or your BBM Contacts before you upgraded? 





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