02-20-2013 11:23 PM
hai guys can u help me, i just bought blackberry torch 9800 in that handheld still use bbm 6 and still have previous contact then i upgrade with bbm 7 but when after finish upgrade i put my blackberry id turn up not my contact that come out but contact from the previous owner so can you help me restore my previous contact. thank you
02-25-2013 05:41 PM
Hello east_site and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having a BBM issue.
To clarify, you purchased a 2nd hand device and the previous owners BlackBerry ID was still associated to the device? If you go to Options>Device>BlackBerry ID is it your information that appears or the previous owners?
Did you backup your device data at all or your BBM Contacts before you upgraded?