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New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: BlackBerry
Accepted Solution

problem with bbm7

Hi I am facing alot of problem with BBM7 and I want to downgrade to BBM6. I cannot find the link for bbm6 nor can I find it on app world. please let me know how and where can I get BBM 6 from.

 

Jasjit

(India)

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem with bbm7

Hi jasju

 

Welcome to BlackBerry Support Forums

 

You may face issues because BBM7 is currently not available for India . So to Install BBM6.2 Try this : 

 

On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to  http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6  and download  BBM 6.2 

 

Good luck.

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New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: BlackBerry

Re: problem with bbm7

Thank you for the solution it worked for me on my bold 9900. But my messages getting delivered slowly inspite of full network never had this problem wen I had installed bbm7. Any solutin for it.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem with bbm7

Hi jasju

 

 

If you're in a location where you have a strong signal , and only having problem with BBM then you can do a reboot by removing the battery while your device is powered on , rebooting in this manner fixes most issue within our Devices.

 

Or perform those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

You can try those steps whenever you feel any issue within your device related to data services, provided its not a Carrier issue with there Network.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.