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New Contributor
Posts: 2
Registered: ‎06-17-2012
My Device: blackberry 9860
My Carrier: claro
Accepted Solution

problem with blackberry protect


May BlackBerry protect program always make a back up daily automaticaly. Today i needed to make a wiping to my blackberry 9860 but when i looked to the back up files there where none.

It really surprise me because the blackberry protect was activated and when i eventualy check the program it was making the back up's daily.

Can some one help and see if i can found my information in very worried about may loss of data.


Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: problem with blackberry protect

Hello danilosoriano


Welcome to the Community


Blackberry Protect saves the backup data through the internet and if you reinstall the Blackberry Protect onto your phone after a Security Wipe, it will ask you to login to your Blackberry ID and after that it will ask you if you will be restoring from a Backup or start anew. If you start anew, the backup will be archived online. Did you choose to start all over or restore from a Backup File?




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New Contributor
Posts: 2
Registered: ‎06-17-2012
My Device: blackberry 9860
My Carrier: claro

Re: problem with blackberry protect

Hi ron:

Thanks for answering

No i first log in to my blackberry phone I'd and I tryed first to do a restore from yesterday because I have it programmed back ups daily. But it only appear the model for my blackberry 9860 with no back up and another back up from the last phone i hade a blackberry torch 9810 and extrangely appeared from a january 2012 back up.

Fortunately I had a back up in my blackberry desktop manager but this was from March 30 so I loose 15 days of information from meetings phones etc etc.....

Last time I did a restore just when I change to this phone appeared many options of restore days.

I really don't now why this happeed

Posts: 1
Registered: ‎06-10-2013
My Device: Torch 9810
My Carrier: T-Mobile Germany

Re: problem with blackberry protect

Hello, I have a similar problem, I hope someone can help me. I'm using bbp to restore data to my bb torch, because time after time the last year's appointments get erased from the calendary. This worked well until recently. Now bbp keeps on saving on a daily basis, but when I try to restore data to my bb the app only offers me the backup version of the 23rd of july. (The latest one should be of the 15th of august!) I need my calendary, cause i use it as some kind of personal diary! How can I get through to the latest backup version?