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New Contributor
Posts: 6
Registered: ‎11-20-2012
My Device: curve 8520
My Carrier: vodacom

problem with latest app world version

I have upgraded to the latest version and now have problems purchasing apps. My daughter's does the same. We are also unable to go into payment options. Was wondering if this is perhaps a bug?
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem with latest app world version

Hi and Welcome to the Community!

Sadly, "have problems" is a bit sparse to try and guess at anything useful. Is there an error message? If so, then the exact and complete contents of that would be most helpful indeed.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎11-20-2012
My Device: curve 8520
My Carrier: vodacom

Re: problem with latest app world version

Hi
The error I keep receiving is 'An error has occurred while setting up billing through your service provider'. I never had this problem on the previous version. I can also not open the payment options as it just makes a circle which disappears. I have tried deleting, rebooting and installing app world again but its still the same.
Thanks
Highlighted
New Contributor
Posts: 6
Registered: ‎11-20-2012
My Device: curve 8520
My Carrier: vodacom

Re: problem with latest app world version

I am still sitting with the same problem. I have tried the advice from other posts but nothing helps. My time zone appears to be correct. I am from South Africa and I have it set to Harare +2. Don't know what else to do. Very disappointed. Don't think I'll invest in another Blackberry again.
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem with latest app world version

Hello...apologies for the delayed reply!

Here is a KB that discusses that error:

  • KB24551 "An error has occurred while setting up billing through your Service Provider. Please try again" appears when wireless service provider billing on a Wi-Fi connection is used to purchase an application through BlackBerry App World

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................