07-27-2012 05:15 PM
07-27-2012 07:18 PM
07-28-2012 04:03 PM
07-28-2012 04:16 PM
I understand, thank you. But, as I said, if you do not have BIS or BES, then what you want is not possible.
I fear you do not understand the capabilities and requirements of your BB. Without BIS or BES, there would be no email folder at all...just the Messages App, with nothing inside of it (no messages in the list) since nearly all services that would place things into the Messages App would also require BIS or BES in order to function. So, again, I fear you do not understand the requirements of your BB...you must have either BIS or BES in order to use the BB Messages App for email.
Perhaps you did have BIS, but do not realize that to be the case. In which case I ask...is your email working, but just showing only in the Message App and not under an icon dedicated to only the email account? Is that what your issue is? If so, then you do have BIS (and perhaps BES), even though you think you do not. As such, you need to go into the Messages App, and dig through the options therein...there will be one that allows you to split out your email from the main Messages App, creating a separate icon on your Homescreen for just that email account.
Otherwise, please try to understand that, exactly as you are stating, what you want (and think you had before) is not possible...so something must be different than you think it to be (e.g., you DO perhaps have BIS).
Good luck and let us know!
07-28-2012 06:49 PM
07-28-2012 06:58 PM - edited 07-28-2012 07:01 PM
I have no way to know for certain, anything...I have only what you say here to guide me, and it remains quite confused. I have no idea if you had BIS or BES before, but I do know that to use the device native Messages App for email, you must have a BIS or BES account active on your BB. Please check here:
What is the status for BlackBerry Internet Service and BlackBerry EnterPrise Server? If either is connected in any way (e.g., "WiFi" or "Mobile Network"), then you have active those services, even though you continue to say that you don't.
On the other hand, if those both say "Not Connected", then you indeed do not now have BIS or BES functioning on your BB. But, you may or may not have a BIS or BES data plan from your carrier...I have no way to know. But please conduct the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you need to contact your mobile service provider for formal support and to find out if you have a proper data plan to enable the services you desire.
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
how come the mail folder dispeared
I have no way to know. Perhaps your BIS plan expired. Perhaps you reloaded your OS and wiped out your configurations. I have no way to know what happened just before this problem started...only you can know that.
do I have to activate the BIS and BES in order to fix the issue or what ?
As I have said, to use the native Messages app for email, you must have an adequate data plan from your carrier, and that would be a BIS-plan (though, again, the specific services they activate can vary...you must talk to them).
07-29-2012 09:34 AM