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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎01-01-2013
My Device: curve 9300
My Carrier: t mobile

problem with typing on 9720

Whenever I start typing a message (both text and email) I get a line or so in and the cursor suddenly jumps back to near the begining. I therefore have to back track , adjust what it has changed and then go back to where it had jumped from. It is extremely annoying - please help!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: problem with typing on 9720

Hi mollypiper,

Does reinserting your battery help with the cursor jumping? What is the full version of BlackBerry Device Software you are using? Here is how to check: http://blackberry.com/btsc/KB23393
This KB article may provide more information on this issue. "The trackpad on the BlackBerry smartphone is unresponsive when trying to scroll up or down inside a text field" http:/blackberry.com/btsc/KB33702


I look forward to your response.



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