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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-20-2012
My Device: blackberry 9810
My Carrier: AT&T


I'm having trouble with my phone I was take out the battery and then it's say error the reload software. hope you can help me to restart my phone I really appreciated thank you... Susan...
Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: problem

Hi Susan,

Unfortunately if this has happened, you will need to reload the software on the device. To do this, use the instructions in the following link:


In this case, you won't be able backup your device info, so you can skip Step 1. Hopefully you have a recent backup or if you used BlackBerry Protect, you should be able to restore most of your data using that.

I hope this info helps, and good luck getting your phone back up and running!

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