09-01-2012 11:33 AM
My daughters bb torch has developed an issue where at the top of the fone there r two buttons one for locking screen and one for muteing songs and sutch like. but now everytime u press this button it plays a message telling her she HAS NO NEW MESSAGES its driving us nuts as we cannot figure out how to switch it off as it wasnt there before plz help.
09-01-2012 06:54 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.