In this case, you won't be able backup your device info, so you can skip Step 1. Hopefully you have a recent backup or if you used BlackBerry Protect, you should be able to restore most of your data using that.
I hope this info helps, and good luck getting your phone back up and running!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!