04-04-2013 11:48 AM
I have a new blackberry cruve 9360 and I want to restore my previous bbm pin from my previous 9360. I have all my contacts backed up via blackberry protect, but it will not let me restore as it says
"this data is already wirelessly sychronised with a remote service and cannot be restored By Blackberry protect"
What does this mean? How do I get my old contacts back?
04-04-2013 12:18 PM - edited 04-04-2013 01:13 PM
Hi and Welcome to the Community!
For whatever reason, wireless contact sync is active on your BB, which results in the message you see. Refer (note that there are two places for you to check on your BB):
If you indeed are using a server-based (e.g., Google) service for your contacts, then that is considered the "master", and prohibits the use of restoration from other sources. You must shut off that wireless configuration in order to use other data sources.
04-04-2013 01:15 PM
04-04-2013 02:11 PM
See the data in the "Options For Types of Data to Backup" section, the "Contacts" area within that:
You can find the proper instructions for BBM Contact Backup here: