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New Contributor
Posts: 2
Registered: ‎11-02-2009
My Device: Not Specified

problems bbm 5 restore contacts via email

I had a weird app error and needed to do a total  wipe of my storm.  Once I got all software reloadded I have been unable to restore bbm contacts using the email option. I tried it, and almost 18 hours later it tells me "Please try again later. You are currently being registered with the Blackberry Messenger Service. This is an automatic process and will complete in a few minutes." Any ideas?

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problems bbm 5 restore contacts via email

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Now, try the restore again.



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New Member
Posts: 1
Registered: ‎11-02-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

I am having the same problem and I tried the hard reboot but it continues to sit at the checking email status screen. I've restored my contacts before and never had a problem but after this most recent update it deleted BBM 5 and now I lost all my contacts.

 

Any ideas?

Highlighted
New Contributor
Posts: 2
Registered: ‎11-02-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

I've done that at least four times and there was no change the error continued.

New Contributor
Posts: 2
Registered: ‎11-02-2009
My Device: BlackBerry 9900
My Carrier: Vodafone

Re: problems bbm 5 restore contacts via email

same over here, restore is naffed.

DM

@DangerMouseUK / www.dangermouse.ru
New Member
Posts: 1
Registered: ‎11-02-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

Having the same issue here too on Sprint. Is this a server issue or device issue?

Visitor
Posts: 1
Registered: ‎08-04-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

I am having the same issue. Can someone from BlackBerry comment of the reason for this? Is it a server issue, etc.

New Contributor
Posts: 2
Registered: ‎11-02-2009
My Device: BlackBerry 9900
My Carrier: Vodafone

Re: problems bbm 5 restore contacts via email

yeah a comment from RIM on a fix time would be great, its obvious that its a server issue.

DM

@DangerMouseUK / www.dangermouse.ru
Visitor
Posts: 1
Registered: ‎11-02-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

Im having the same problem.  Has anyone figured this out?

New Member
Posts: 1
Registered: ‎11-03-2009
My Device: Not Specified

Re: problems bbm 5 restore contacts via email

I have the same problem can't restore via email, instead I restored it from DM but the contact pictrue won't show up.... and also can't restore the group......