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New Contributor
Posts: 3
Registered: ‎08-14-2013
My Device: curve 9320
My Carrier: simyo
Accepted Solution

problems while creating an email account

Hej,

 

end of July I bought a BB Curve 9320. Till today I was not able to create a mail account. A smartphone without email access. The problem is the missing possibility to create a internet mail account. I' m only able to put in information for a company account, which I don't have. During the past weeks I spent hours and hours reading manuels/blogs and watching youtube videos. I did also ask my telephone provider whether they put in any limits for the internet mail accounts. Nothing like that.

 

I guess the problem might be caused by our bb playbook. It's running pretty well. On the playbook is running a windows live account for mail, contacts and dates. When I started the 9320 I did first use the same bb id we use on the playbook.

 

Please help me, I'm totally frustrated. What can I do?

 

Kind regards from Hamburg

 

Jan

 

 

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: problems while creating an email account

From the device go to blackberry.com/integrate
and see if you can setup your email from there.  The Playbook isn't causing the issue.  Keep us posted.

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New Contributor
Posts: 3
Registered: ‎08-14-2013
My Device: curve 9320
My Carrier: simyo

Re: problems while creating an email account

Thanks, the first step worked, but then: unknown error, please try again. I did check it several times.

 

What can I do.

 

Kind regards

 

Jan

 

 

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: problems while creating an email account

Interesting. Give your carrier a call and confirm that you have the blackberry data plan attached to your account.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎08-14-2013
My Device: curve 9320
My Carrier: simyo

Re: problems while creating an email account

Thanks, that's it. They don't support the blackberry data plan. I did ask them before, but the answer was not so clear.

Kind regards. Jan

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: problems while creating an email account

Ok sorry to hear that. That's odd they don't support blackberry data plans!!
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________