04-30-2013 11:48 AM
04-30-2013 11:56 AM
04-30-2013 12:29 PM
Yes I tried that, when my battery gets to the other 9300 the phone turns on but my friends battery doesn't turn my phone on.
Well, that's completely unexpected. Further, being able to turn the device on is not the problem you've reported...rather, you've reported that it reboots or shuts down unexpectedly. So this is completely different. Are the batteries identical model numbers and such? Something is very strange now...and it's so sad that you keep revealing little bits of information like this...it makes it quite difficult to help you when things change so much as we proceed. Is there any other information you've neglected to yet reveal?
I think de is something hiDden in my phone just that m nt sure what it is or how to get to it
Huh? I've no idea what "hiDden" is...or maybe you mean hidden...as in not visible. I've no idea what you might be thinking concerning that...there are no configuration settings that have anything to do with the battery. So I don't know what you are thinking of there...
I'm thoroughly confused about your situation, especially now that you've revealed these new and very strange details. If you have more to add, then please do so -- that way, perhaps we can proceed without further confusion.
I do still recommend that you continue to finish the test I recommended. After all, all you've reported is that your battery allowed your friends device to turn on. But you didn't say how long it ran...consider, in your most recent Safe Mode test, your BB ran for 8 hours before shutting down...how long did you let your friends device run with your battery?
And you've still not answered my questions about your Safe Mode result...I still cannot tell if that shut down was normal or abnormal, because you've not answered those questions.
04-30-2013 12:40 PM
04-30-2013 12:53 PM
Sorry for not giving u enough info, I'm stressed about this phone which I dnt wana loose. Thank u for your patience and I knw u have a lot of BB customers to deal with yet u still gladly assisting me
"Customers"? Perhaps you don't realize...this site is contributed to by volunteers, not paid for anything, hence no "customers" at all...refer to this information at the top of every page on this site:
Let me put it to u this way, hope I will b clear to u.: this problem started abt 2months ago whereby my phone would just freeze for a few minutes then go off and restart is self. That usually occured once a week then, now it happens often sumtyms goes for almost 2days without it restarting again.
I have cleared my memory card and did a security wipe swaped the batteries frm the same black berry models and my battery worked and the other 1 never switched my phone on.
During safe mode my phone just went off once after the 8 hours I ddnt see any change or report afterwards.
OK thank you, but you leave still unanswered several questions I earlier asked...so I'll re-type them again now in the hope that you will respond:
From all I can tell, you might have fully completed the battery-swap test, but the result on your BB is quite troubling indeed. And, until you answer the above questions, I don't know what to next recommend for you. I understand that you are stressed...and I want to help. But my ability to help you depends on my ability to understand your situation...and the questions I ask you are specifically targeted to help me understand...so when you ignore my questions, you prevent me from helping you...
04-30-2013 01:08 PM
04-30-2013 01:28 PM
The 1st four hours it was on a charger then the rest it was fully charged when it shutted down
So, it ran in Safe Mode for 4 hours on a charger, then for another 4 hours on battery, and then shut down? And, when it shut down, it had full charge? That seems impossible...I've never seen a BB run for 4 hours on battery and remain fully charged. Are you sure?
We swaped less than a day (abt 10hours) with a friend.
OK...at least that's longer than the 8 hours in Safe Mode from before...good.
During that tym he said it (my battery) worked normally on his phone wheas hs couldn't Turn the LED light even when charged it lyied there dead the whole tym and I ended up removing it.
Sorry...that's not understandable. "wheas"? "hs"? I can't tell, from that sentence, which device you are talking about nor what information you are trying to communicate...
I never checked whether the battery numbers are the same or not but he told me hs battery came with his phone which he bought 3months ago so I assume its a original battery.
You should check, just to be sure. For his battery to do nothing inside of your BB is very odd. It's actually your battery that might be off-brand, but you should carefully compare them just to be sure.
The hidden file; I dnt knw I was thinking of sumthing like viruses coz I receive and download a lot of videos, music, pics etc frm internet, laptops, bluetooth, whatsup and bbm.....
There are zero authenticated viruses on BBs. Zero.
Please clarify that one sentence, which I think was intended to answer my question number 2, but I just can't understand what you wrote there...
04-30-2013 01:42 PM
04-30-2013 01:52 PM
U know what happend, when I first posted here it was around 11pm and it was charging then I pulled it out round about 4am then round about 7h30am it went off but looked full. I removed the battery and inserted it round about 5pm today and now is round abt 8pm it says 55% I haven't charged it since ths morning. What I just realised is at night (like last night and now) my phone works like a charm but during the day it sucks because it keeps freezing and shutting down
Odd...OK, so what is different between day and night (besides the resulting behavior, of course)? Is it on the exact same networks? Or are you moving around between carrier network, WiFi, and other things during the day, but in a stable place at night? If you are moving around during the day, are there places where there is very low carrier network signal? Are you using different apps all day long, but not using those at all at night? Differences between the operating conditions when it runs fine versus when it acts oddly might give clues as to what the cause might be.