04-30-2013 01:55 PM
During the time my battery was on my friend's phone it worked well but his battery ddnt even turn the LED light on.
That is such a very odd result...just to be clear I'm understanding...please verify:
If those are all true, then that has to qualify as one of the strangest results I've ever heard of. It might be worth your time to find another identical BB that does not have any problems...and do the battery trade with them. This is quite an odd result indeed...
Failing all of that, we return to the actions discussed all the way up in Post 2 above...WIPE, reload, BBSAK, etc. Those processes can be very tedious, but if you want to try them, let me know and I can give you the steps to follow.
Good luck and let us know!
04-30-2013 01:56 PM
04-30-2013 02:37 PM - edited 04-30-2013 02:37 PM
OK...here the all are...
Be sure you prepare by looking at the link in my auto-sig regarding full and complete backup...you will need all of that in order to restore once you find a configuration that works.
Each of these you will conduct, and then wait until either the behavior re-appears, or you judge that you've waited long enough that it won't re-appear. At which point you will stop and conduct your restore. If the problem re-appears after the restore, then you must decide if your judgment regarding how long to wait was flawed...in which case you re-do that step and wait longer...or you proceed into the next attempt.
This will be tedious. Given what you've said, I'd expect this all to take you days, and perhaps weeks to fully complete. Note carefully in some of the processes the iterative steps...those are important to pay close attention to for they require you to, if conditions warrant, fall back to a previous step within that process.
Also keep in mind this -- If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
On device WIPE:
Be sure to select ALL of the available items that are shown as tic boxes to select
Reset To Factory WIPE:
"Bare Bones" OS Reload Diagnostic Process
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Use this procedure, to from a PC, install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
Then follow these steps to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
04-30-2013 02:57 PM
04-30-2013 03:06 PM
I don't quite understand...you took the Desktop Manager from an 8520 device? That's not possible. Maybe you took the CD that came with that device?
In any event...it's irrelevant. You need to cleanse your PC of EVERYTHING related to BB in order to make sure this runs correctly. To do that, please follow steps 1 and 2 friom this thread:
Then, start over with the above preparation steps so that you have a new and clean installation of the most recent BB Desktop Software as well as the relevant BB OS package (both of those install to your PC).
05-01-2013 03:27 AM
05-01-2013 09:31 AM