02-17-2013 04:14 PM
hello i own BB BOLD 9900 OS 7.1....for the past two day i am facing a pretty annoying issue with the BB web browser.
It no ways affects the Device...it just annoys me.
when i TURN ON my Home Wi-Fi internet on my BB along with the already active Sim Carrier Network which has BIS Active on it, and open BB web browser, depending on which site i open the web browser chooses between the Wi-fi internet OR the Carrier BIS internet which is wierd.BCOZ as default if wifi is turned on, then the web browser MUST use the wifi internet Over the carrier network for browsing. YOU TUBE, FB and TWITTER.com all use my carrier netwrok to open bt as soon i open CNN or BBC.com or any other site the wifi symbol comes up on the right hand side and so it uses wifi network....and disappears when i open THOSE 3 SITES you tube FB n twitter.
My knowledge is that when u turn ON wifi network the WEB browser is intended to USE the WIFI internet NOT the carrier internet
Next time i switchd off the carrier signal and then Turned ON only WI-FI internet and then opened the BB web browser. so now all the website opend with the wifi internet bt as soon as i opened YOU TUBE or FB or TWITTER.com it post a comment ......that cannot visit web page when carrier radio is turned off. please turn the radio on n try again.... i mean IT SHOULD OPEN with wifi internet?? WHY does it require sim carrier network to open web page???
i checkd my Browser settings and they are default and also my wifi settings i reset them ..still the probelm persists?
any idea wats going on ??
please help is needed i am annoyed for this problem...
Solved! Go to Solution.
02-17-2013 05:45 PM
I'm not sure what the problem can be. I know these sites to which you refer all have apps and an app developer can specify that a certain app is accessible by Network Connection, Wi-Fi, or both. What confuses me even more is that I tried YouTube and Facebook and was able to access each over Wi-Fi with my Network Connection turned OFF, which you said you were unable to do.
It might not be a bad idea to reload your OS. This might seem like a big step and there's no guarantee it will work, but something in your phone is preventing you from viewing these sites over Wi-Fi. BTW, you're correct in stating that your phone will default to Wi-Fi over Network whenever both connections are present.
Whatever you decide to do, please keep us posted.
02-17-2013 05:55 PM
Thanks man....i knw this is wierd problem....but my frnd has the exact same OS 7.1 and exact same browser settings as on my device and he can seamlessly use his web browser with wifi internet even wen his Carrier network is turned off to open the Mentioned website....so its not issue with the websites...something is gone wrong with the fone software or settings...
i have taken screen shots of the exact pages where tje comment comes which tells me to switch on carrier network to open the website....bt i dont knw how can i post them here.....
please see if u can find any solution by asking ur BB frnds..
anyways i m going to the nearest service centre 2morow...guess they will also be bamboozzzzledd!!
02-17-2013 06:46 PM
02-18-2013 04:15 AM
thanks Mr.KIWI ...atleast i got some brothers to share thses problem with ....its annoying....
i goin to service centre just as i finish this message...
i will let you knw wt happens..
02-18-2013 08:27 AM
Mr KIWI.....Good news ....i went to my carrier service centre...Problemo Solvedo !!!
Go to your service books and delete WAP browser service books there are in all 3 WAP service books i dont knw the exact name but all are related to browser...WAP config something like dat...just delete dem ...and HARD restart ur fone...and try using only wifi over ur device with ur carrier network off...
mine worked....let me know about urs....so now the browser uses my wifi instead of my carrier network When both are turned ON....
02-18-2013 07:02 PM
U r welcome Miss, Funny hw An annoying problem on a smartfone can involve ppl from diffrnt part of the world to find a solution!
anyways have a nice day!
Be BOLD Be WISE Be a BLACKBERRY! Amen!
02-18-2013 11:31 PM
The youtube videos plays only for a 1:19mins and I get a msg " ann error has occurred attempting to play media" does anyone know how to fix this problem.