08-20-2014 02:32 PM
i've recently got myself a:
smartphone (3G, wi-fi)
v126.96.36.1997 (platform 188.8.131.52)
3G bands 1,2,5,6
cryptographic kernel v184.108.40.206
branding version 220.127.116.113t
Micro Edition configuration: CLD-1.1
Micro Edition Profile: MID-2.1
Micro Edition JTWI version: 1.0
Micro Edition Media version: 1.1
Micro Edition PIM version: 1.0
Micro Edition File version: 1.0
Micro Edition bluetooth version: 1.1
Micro Edition location version 1.0.1
Micro Edition security and trust services (APDU) version: 1.0
WLAN version 18.104.22.168
and i seem to have a unique problem.
i'm on giffgaff (which the phone accepts fine) but......
1. i can only call a few people in my contact list. (everytime no problem) where others it disconnects straight away when i try to call.
2. i can only sms people that have already sent me an sms i.e. i can continue a conversation but not start one with someone.
3. some of the people i can txt i can't call and visa versa.
i have tried making calls and txts in different locations and times with full signal strength. As well as tried all the suggested problem fixes on here. yet i still have the problem. i don't know if people are having trouble getting hold of me.
any and all help with this would be much appreciated.
Solved! Go to Solution.
08-20-2014 11:50 PM
Thank you for your detailed description, that helps us a lot. I reccomend downloading blackberry protect and doing a full backup. After the back up, please try reloading your software through blackberry desktop software or do a full security wipe. NOTE: all data will be lost durring a wipe.
08-21-2014 10:52 AM